975 Bacon's Bridge Road #166 Summerville, SC 29485 (843) 507-1303
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LOYALTY CLUB Q&A

 

Brief explanation of the Loyalty Program

A rewards program to benefit our regularly repetitive clientele that truly appreciate us!

 

I’ve been coming a long time! Will I have to start fresh?

No!  During the first 3 months of our Loyalty Club Roll Out - As long as you maintain the regularly repeating visits, have not left less than a 5* review and have qualified for the criteria, you can start at the status that fits!

 

How do I get started?

You can start at your first visit!  Each tier has different criteria to meet, and as long as you maintain regularity in booking (with some easy additional requirements) you will grow your tiers!

 

What are the tiers and what do I get?

Bronze – After your first visit you can start gaining ‘points’ on your account!  If you’d like to work on your tiers, we will sign you up and you’ll get a free ‘welcome treat’!

 

Silver – Rebook for, or come for regularly repeated visits 4 times within a year and you’ll get to take advantage of a free nail trim any time during 6 month intervals and you can visit for a free pup cup on your pet’s birthday month!  Rebooking every 10-12 weeks is also acceptable for silver status!

 

Gold – Keep doing what you were doing for Silver status plus send us one referral!  The person you refer will have to let us know that you referred them or you will have to know their name so that we can check if they came in or not.  The referral will have to have had a completed/paid bath or haircut appointment to count as credit.  You will keep your Silver rewards, and also get a free basic bath or get to take $15 off a groom of your choice every 6 months!

 

Emerald – Keep on keeping on for 2 years and send us 2 referrals to make it to the top!  2 years does sound like a lot, but in reality it is about 12 visits (if you book every 8 weeks).  Once you hit Emerald status, it will stick with your pup for the rest of their life!  You will get a punch card (or we can track it on the cpu) that every 10th visit will be 50% off a bath or haircut and you are able to share this card/perk with others or for another pup in your household if you’d like!  ALSO – Every quarter (3 months) you get a free nail trim – PLUS – either 2 free baths, 2 free walk-in services (face or booty trim, etc) or $20 off a haircut during the year - PLUS – a free Seasonal Pup Package at a visit of your choice every year!  And of course – your free birthday treat!

 

Can I use my free nail trim for my other dog that doesn’t get groomed?

Yes!  You may bring another pet at the time of your membership pet’s appointment and we will use your free perk on the other fur-family member!

 

If my pup passes away and I get a new family member, do I have to start all over?

Emerald status will transfer to a new fur-member of the family if you visit us within 12 weeks after passing. 

 

How many pets can I have in the Club?

As many as you own! However, multiple family pets must have their own memberships and pass the criteria per pet.  Yes, that means each pet would require a different referral also and maintain regularly repeated visits.

 

Can I let a friend/family member use my perks?

No, sorry.. this is all for you and your personal fur-family only!

 

What are ‘regularly repeated visits’?

When your scheduled appointments are regularly on a consistent schedule—such as every 2, 4, 6, or 8 weeks.  It is preferred that you rebook your next visit at the end of each visit so we can properly accommodate you; but you will not be penalized for time if you still call on a consistent schedule and have to wait a little longer because of current lack of availability.  Exceeding 12 weeks between bookings will put you back to the first tier.

 

My pet got injured/sick and I had to put off their appointment for awhile, do I have to start over?

No!  If you have clearly been a consistent customer and your pet is unable to come due to health concerns, you will not be penalized for that and will pick up where you left off when you come back as long as it has not been an exaggerated time frame since your last appointment.  An exaggerated time frame would be more than 4 weeks after their cancelled appointment unless a vet excuse is submitted.  This means as long as you call and reschedule your cancelled appointment within a month, you are good!

 

I’m Emerald Furr-life! What if I don’t need frequent grooming for a period of time?  Can I still come in and use my perks?

No. If there is a 12+ week lapse in visits, you will not be able to use your perks until you maintain at least 3 consecutive 2-8 week regular visits.  Afterall, this is a loyalty club for regular customers!  We know life happens and we respect that, but to not be taken advantage of we also need to see that LOYALTY!  You will not have to start from the bottom, but you will need to start booking regularly again!  After 3 regularly rebooked visits you can start using your Emerald perks freely again until there is another 12 week spread! 

 

Do I have to leave a 5* Review?

No, but yes.  You do not HAVE to leave us a 5* review; however, if you did leave a review on google that is less than 5* you will not qualify.  Simply change your review or remove it!  Why?  Because the power of giving us only a one 4* review vs a 5* is HUGE on the Google Star Scale and honestly – what is keeping you from adding the extra star?  We can fix it!  We want to see the love! The only exception is that during our first 3 month roll out period, we will ask qualifying Emerald clients to leave us a 5* review if you have not yet!  This is simply because we are rolling out something PAWSOME for you guys and many of you have been with us for YEARS.. so instead of starting from scratch, we want long time loyal clients to be able to hop right on in to getting some really cool perks.. so we feel 2 minutes of your time to shoot us a pawsome review is acceptable! 

 

I have a monthly bath membership, do I get loyalty rewards too?

YOU SURE DO!!!  We appreciate our monthly memberships just as much as our pay as you go customers!  To show our appreciation, we have developed perk tiers for you guys as well!  Check out what we have for you!